Tom Smith
Global ePayments and Fraud Manager (Harman International (JBL))
With 14 years of experience in payments and fraud, Tom brings deep expertise from both the PSP and merchant perspectives. After a decade working at a payment service provider, he transitioned to the merchant side, where he has spent the past four years expanding his operational and strategic impact. At HARMAN, Tom oversees E‑payments and fraud, driving initiatives that balance customer convenience with robust risk mitigation.
Retail Redefined: Klarna × Harman International (JBL)
Discover how forward-thinking retailers in the Netherlands and beyond are harnessing data, integrated solutions, and continuous experimentation to achieve measurable results across every product and channel. This joint Klarna × Harman session explores how customer insights are shaping both online and in-store strategies, how practical, cross-channel approaches are increasing engagement and conversion, and what lessons have emerged from testing, learning, and adapting in a fast-moving retail landscape.
Donderdag 13.15 - 13.45 • Lezingenzaal 7
Het grootste digital commerce event van de Benelux met de beste digital commerce sprekers en leveranciers.
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