As supply chain costs surge across labor, materials, and energy, e-commerce leaders can no longer rely on just incremental improvements. Profitable scale now demands a step change in Process Excellence and Governance. This interactive roundtable brings together supply chain and operations leaders to explore how rising cost pressure can be transformed into strategic, value-creating investments.

The discussion is grounded in two real-world case studies from recent omnichannel operations:

• High-Impact Automation – building a robust financial case for sorter automation and implementing a governance model that enabled a 3PL partner to deliver a 35% reduction in cost per unit.

• Continuous Process Improvement – managing the cross-functional transition to reusable totes by aligning Finance, Stores, and Sustainability to unlock recurring savings.

Participants will exchange experiences, moving beyond the “what” of logistics to focus on the “how” of strategic influence, operational control, and sustained ROI.