SVP and GM, Digital/Mobile/e-Commerce
Chief Digital Officer/Chief Product Officer. Passionate about transforming organizations through customer-led digital experiences and engagement. I relish conceptualizing and developing new experiences and disruptive business models, while always starting from customer needs, wants and aspirations. I lead teams to digitize existing consumer journeys, transform transactions into lasting relationships, and use big data to personalize everything. I am particularly interested in digital disruption of consumer services that touch millions every day - financial services, healthcare, media, and commerce. Keynote speaker/panelist on digital transformation.
Deep expertise on mobile, e-commerce, digital media, financial services, IoT, and speech computing. I went "mobile-first" since 2000 (yes, 7 years before the iPhone!) and never looked back. Deeply versed in all aspects of a consumer online business - product, acquisition, loyalty, monetization, subscription, and viral growth. I am very interested in building a culture of product management and digital innovation inside large, market-leading companies.
I've been fortunate to have launched over a dozen products from concept to profitability, serving 100+ million customers and generating billions in revenue. I lead P&Ls of several hundred million dollars employing multiple levers of consumer businesses - transactions, loyalty programs, subscription services, marketplaces, and advertising. Passionate about the art and science of product management.
MBA from Harvard Business School; focus on behavioral economics.
BS in Engineering & Computer Science (focus on digital media) from UC Berkeley, and Cognitive Psychology (design thinking and user experience)
Featured in a best selling book on leading multi-disciplinary innovation and transformation in established organizations: http://thenewpolymath.com/.