Retail Report 2019

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Unified Commerce

Capitalizing on a € 3 Trillion Global Retail Opportunity

In 2018 alone, retailers missed out on € 2,27 trillion in revenue. Creating a positive shopping experience is the remedy. It isn’t fear mongering, shoppers expect, no, demand, the latest technology to enhance their experience, but many retailers are slow to act and failing to embrace the digital opportunity.

We get it, there’s a lot to consider when implementing new technology. But if you look at the positives, know that in 2018 alone, making shoppers happy amounted to a sales uplift of € 730bn.

This report aims to provide key insights to help your business deliver great payment experiences for your customers. Here are a few of the highlights:

  • Unified commerce requires customer-centric innovation
  • Personalized intelligence is essential to fostering a memorable shopping experience
  • Payments Prioritizers are more likely to be on the leading edge of new technology adoption
  • Capitalizing on the global retail opportunity