From Traffic to Trust: Designing the Full Customer Experience

Tuesday 12:00 - 00:00

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Dina Awwad

Head of Customer Care & Experience (MediaMarkt)

More about this speaker

Retail growth isn’t won in dashboards or channel silos — it’s won in the moments customers interact with your brand. In this session, Dina shares how MediaMarkt orchestrates and measures the full omnichannel journey across different channels. She shows how retailers can cut through omnichannel complexity, improve the quality of customer interactions, and turn customer experience into a measurable growth lever by translating strategy into clear, day-to-day execution.

Retail growth isn’t won in dashboards or channel silos — it’s won in the moments customers interact with your brand. In this session, Dina shares how MediaMarkt orchestrates and measures the full omnichannel journey across different channels. She shows how retailers can cut through omnichannel complexity, improve the quality of customer interactions, and turn customer experience into a measurable growth lever by translating strategy into clear, day-to-day execution.

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