Whether is concerns logistics or components, home delivery or stock optimization, a client wants to know what's coming. Delivery also plays a an important role in the decision making stage for a customer. Clarity is imperative. Part of this is being able to share reliable and and real-time information, and obviously, reliable delivery.
Characteristics of Logistics & Fulfillment:
The proces from receiving an order, to delivery. E-commerce businesses can organise this in house, or outsource this to third parties.
- Stock management
The management of control of all incoming and outgoing product streams through planning tools. More and more, companies chose not to have a stock at all, but procure on demand.
- Customer focus
Customers expect an increasingly shorter delivery. The returning proces is at least as important, because that also needs to run as smoothly as possible.
An increasing amount of technologies become available to manage the fulfillment proces better and faster. Think of AI, but also Mixed-reality solution and drones.
In a strongly digitalized world with millions of orders coming in at the same time, Logistics & Fulfillment are more relevant than ever. By making sure the whole logistics proces run smoothly, the change that customers return increases significantly.