Digital transformation in a traditional B2B industry
THU 10:30 - 11:00
Lecture hall 9
About 6 years ago I started working for Maersk, the market leader in the shipping industry. At the time, a customer had to book a container via phone or email. That was and still is in some cases industry standard. I think it's safe to say that the shipping industry is one of the most traditional industries where digital is still not fully adopted and embraced.
A lot has changed in the past 6 years and Maersk has taken the lead by developing a professional e-commerce platform with all relevant features. It's been an interesting few years and I am happy to take you through our journey and tell you all about the challenges and developments.
De relatie tussen de B2B verkoper en zijn klant is gebaseerd op veelvuldig en intensief contact tussen beide partijen. B2B klanten zijn bedrijven die beslissingen maken op rationele gronden. Daarom is het van belang dat de transacties efficiënt en frictieloos verlopen.