5 key customer support metrics to measure & how to improve

WED 15:30 - 16:00

Lecture hall 2


Do you want to improve your customer support metrics and take your e-commerce business to the next level? Join Trengo's Customer Success Manager Suzy at WWV and learn everything you want to know about the 5 key customer support metrics you should measure. And of course some practical tips on how to directly improve them.

During this session, we'll dive into the 5 key customer support metrics for e-commerce businesses:

  • First response time
  • Resolution time
  • Customer satisfaction rate
  • Customer retention rate
  • Net promoter score

Whether you are a business owner, e-commerce manager or customer support agent, you'll leave this session with best practices on how to deliver outstanding customer service by automating repetitive tasks and acing those customer support metrics.

You don't want to miss this!

See you Wednesday 29th March 2023 @ 3:30 pm in lecture hall 2!