Livecom was established in 2003 with the mission of letting companies communicate with their customers better, more efficiently and with more commercial success. We were the first provider of commercial chat in the Netherlands, a phenomenon that was hardly known then. Today, chat has grown into a mature customer contact channel, and Livecom Chat has been utilized for years by well-known companies from all kinds of sectors.
We believe that the message and the need of the customer is of fore most importance and not the channel through which the message is delivered. That is why Livecom Chat quickly became part of the integrated customer contact solution: one web solution for all your customer contacts.
All channels – Chat, Facebook Messenger, E-mail, inbound & outbound Telephony, Pro-active chat and Web self-service – complementing each other. Providing you a total overview of all customer communication, and the effectiveness and efficiency of your customer service employees.
We are convinced that excellent customer service requires more than just good software. Your situation is unique, so your communication channels have to be structured and set up in a way that is specifically tailored to your situation. As a customer of Livecom, you are therefore assigned a contact person for whom your wishes are central and who proactively collaborates with you.
- What do you want to convey with your company?
- What are your goals?
- How do you want to interact with your customers?
Together with our customers, we have achieved excellent results in the area of customer contact in recent years. Turnover, customer satisfaction and average customer contact handling time have improved for all our customers. Livecom guarantees that all goals will be achieved as agreed.
4,5 million interactions • 4500 users • active in 60 countries • available in several languages.
For more details, insights, results and customer case visit our website: www.livecom.com