Freshworks Inc., formerly know as Freshdesk, is the parent company behind a suite of cloud-based products designed to increase collaboration and help teams better connect and communicate with their customers and coworkers. Freshwork’s flagship product, Freshdesk, is a customer support software which allows organizations to provide exceptional helpdesk support for email, phone, websites, forums, and social media. With Freshdesk, businesses are able to streamline conversations and requests coming in from these different channels, to collaborate across internal teams by looping them into tickets and to be more productive by making use of smart automations and game mechanics to get things done faster.
Other products that belong to Freshwork’s product suite are Freshservice, a cloud-based service desk and IT service management solution; Freshsales, a CRM solution and sales system for high-velocity sales teams; Freshcaller for call-centers; Freshteam, a software used for applicant tracking; and Freshchat, a messaging software. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshworks is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company has over 120,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit www.freshworks.com.