We are the national postal company in the Netherlands. Since 2009, the postal market in the Netherlands has been entirely free. In 2012, our share in this market was 81 per cent.
The quality of the mail delivery in our country ranks among the highest in Europe. Over 95 per cent of letters sent by mail are delivered the next day.
The number of letters sent is decreasing by about 10 per cent per year. To solve this issue, we are changing from being a delivery company with full-time postmen/postwomen to a company with part-time deliverers.
The new logistics model As a response to the decreasing volume, we are going to reduce the number of locations where the mail is sorted and prepared for delivery. In several steps, this number will be reduced from 260 in 2013 to about 125.